KERA Mobile App – Support

May 19, 2011

Frequently Asked Questions

Are there instructions to help me use the KERA Public Radio App?
Yes! The KERA Public Radio App has a complete help system. To access from within the app itself, press the “More” tab in the lower right corner, then “Settings”, then “Help”. If you have any further questions, please contact us using the form below.

What is my Favorite Station?
Your favorite station is the station you listen to the most. If you have more than one favorite, please select one of your favorite stations, then you can add additional stations by pressing the “+” button in the top right corner of the Live screen.

How do I switch between stations in my Live stations list?
The Live screen displays up to three stations at a time on your station list. To view more than the first three, you can vertically flick through your list to see the other stations. To play the audio stream for a different station, simply double click on the grayed-out station name.

How do I add or remove stations on my Live station list?
You can add, remove, and edit your current Live station list by pressing the “+” button in the upper right hand corner of the Live screen.
- To add additional stations, select the “+” button in the upper right hand corner of the screen and select the station that you would like to add to your live stations list. The stations are listed alphabetically by state, and you can quickly scroll to the state you want by using the alphabetical column on the right hand side of the screen. You can also find stations close to you by pressing the “Local” button.
- Once you have located a station, then click on the station name. If there is a station shown on the Live Streams screen that you wish to remove, simply select the “-” symbol next to the station name and you will be prompted to delete.
- Once you’ve added your stations, select the “Back” button to return to the Live screen.
- On the Live screen, now all of the stations that you selected should be available. Only three are displayed at any one time, but you can flick through your list to see the other stations. Clicking once on a grayed-out station name will make it the active live stream, highlight it blue and begin playing.

Will the KERA Public Radio App work with my Radio Bookmark?
Yes! When installing the app, use your login information for your Radio Bookmark account. Then any bookmarks created with your Radio Bookmark can be replayed using the KERA Public Radio App on your iPhone! You can also create a login and password when first installing the app. Then you can also access any bookmarks created on your iPhone on your computer by logging in at Radio Bookmark Login.

Support Contact Form

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[1] Fill out my Wufoo form!: https://kera.wufoo.com/forms/z7x1p5/

[2] Return to App page: http://www.kera.org/app

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