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When disaster strikes, his phone always rings

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When disasters strike, local officials rely on the expertise of those who unfortunately have seen it all. Robert A. Jensen is chairman of Kenyon International Emergency Services, a disaster management company, and he joins host Krys Boyd to discuss the delicate art of balancing practical management of large-scale disasters while honoring the humanity of families affected and the lives lost. His new book is “Personal Effects: What Recovering the Dead Teaches Me About Caring for the Living.”